Return Policy

Return Policy

Our goal is to provide our customers the highest satisfaction.

In case you would like to return your purchase, please follow this instruction to timely refund of your return.

Product Return Instruction

Please notify us first to obtain Return.

Your name must be display on top of return package.

Please return item to:

GRANESA LTD.
272-21 JangSan-Ri MunSan-Eup
Paju-Si Gyeonggi-Do
413-903 South Korea

Return package must be sent with signature required upon delivery.

Item that has been resized, damaged, or otherwise altered after delivery will not be accepted for return.

All Item must be returned in new, unworn condition, and will undergo quality checks.

If security tag is removed from the jewelry, a 15% restocking fee will be deducted from the refund.

Customers are responsible for shipping charges except when it is our fault such as wrong item shipment, or item not as described.