FAQ

Welcome Double K Shop

Our Products
We strive for 100% customer satisfaction on every sale we complete.
If, for any reason you are not satisfied with your purchase, please contact us before leaving neutral or negative feedback.
We will work with you. We will automatically leave positive feedback after received positive feedback from you.

About Us
We are family owned business with proper business licence.
We are wholesaler and exporter and we have served thousands of customers from all over the world.
Our products are direct from factory, there is no middle man, no high markup,
so we can provide quality items yet very competitive price.
If you have any questions please click About Me to view our Frequently Asked Questions Page .
Or contact us by email, most emails are responded within 24 business hours. We work 5-1/2 days a week.

Frequently Asked Questions

1.I am bidding on several items, can I wait for the items end to send payment?

Yes, it’s better to send one payment to get combined shipping fee discount.
We can wait 7 days from the first auction won. Please use eBay checkout and pay by PayPal.
If you don’t know the total, please request total invoice when you finish bidding.

2.Which country do you ship and when can I expect my order to arrive?

We ship worldwide at the same shipping rate by airmail. But it is exception with Italy,
for Italian customs are very strict and it takes long time there.
Orders will be processed within 1-2 business days after payment received.
It will take about 10-14 business days to most countries. To some rural areas, it may take longer time.

3. How to calculate total shipping rate?

In the item description, We offer free shipping to worldwide.

4. What payments do you accept?

We accept PayPal, or Visa / Master/ Amex online credit card through PayPal.

5. How long will it be available for payment?

Please use ebay checkout and pay within 7 days since your first auction won.
We will send payment reminder if items not paid.
And we will file unpaid item strike to get back ebay final value fee if the items are still unpaid for a period.

6.I need this in urgent. Could you use faster mail serviceļ¼Ÿ

Yes, we offer EMS (4-6 business days, about $23 extra, DHL or FedEx 3-5 business days, about $35 extra depends on shipping area) upon request.

7. How much does registered mail cost?

It costs extra US$3 for registered air mail service. Registered mail requires signature.

8.What is your return policy?

Please contact us and mail back the item attached your user ID and item number in its original condition within 14 days.
We will refund or replace the item. Shipping fee and insurance is not refundable.

9.What is the conversion between inch and mm?

For bracelet, necklace, loose bead strand length, we usually use the inches to meausure it.
For the size of beads, pendants, we usually use mm. 1 inch=25.4mm 1 mm=0.04 inch.

10. Why I don’t get reply from you? I have sent you several emails?

We work 5 days a week. We always reply customers questions. For some reason, your email may not reach us ,
or the reply email may go to your junk mail.
You may use contact seller to contact us again.
Please don’t hide your email address when you use contact seller. So we can search your order by your email address.